This page explains how to delete your account for hexodic, the game published by INTERPLORE LLC (Michigan, USA). It applies to the hexodic apps on Google Play and the App Store, and to hexodic.com.
Delete your account in the app — two steps
- Open the menu (☰, top-left of the home screen).
- Choose Delete account, then confirm.
That’s the whole process. You must be signed in, so nobody else can delete your account for you. It takes effect immediately.
If you have never signed in, you have no account with us and there is nothing to delete — hexodic can be played without one.
If you can’t sign in
If you have lost access to the Google, Apple, or Facebook account you signed in with, you can still have your hexodic account deleted. Email interplore.media@gmail.com from the address you believe is on the account, tell us you want it deleted, and we will verify what we reasonably can and action it. There is no charge and you do not need to give a reason.
What happens, and when
Immediately. Your account is deactivated. Your email address and phone number are erased from it straight away, so it cannot be matched or re-linked by a future sign-in.
For 30 days — recovery window. The record is retained so you can undo the deletion if it was a mistake. Email interplore.media@gmail.com within those 30 days and we can restore the account. After 30 days, recovery is no longer possible.
After 30 days — permanent purge. A scheduled job erases your data from every store that holds it:
| Permanently erased after 30 days |
|---|
| Your player record — sign-in identity, email address, display name, and provider avatar URL |
| Your game statistics and rating |
| Your in-game currency balance and entitlements |
| Your mission and challenge progress |
| Your notifications |
We keep a record that the purge happened — your player id, when you deleted, when it was purged, and which stores were affected — so we can demonstrate the deletion was carried out. It holds no personal information about you.
What is kept, and why
Anonymous game records. Completed games are stored with no link to your identity — no name, email, account id, device identifier, or precise location. Because they cannot be traced back to any individual, they cannot be selectively removed, and they are not personal data. You can stop new ones being created at any time in Settings › Share anonymous game data.
Purchase and transaction records. Where a purchase was made, the underlying transaction record is retained where we are required to keep it, and audit records are immutable by design. Purchases are handled by Apple or Google under their own terms — we never hold your payment details.
Your sign-in provider
Deleting your hexodic account removes what we hold. It does not change anything held by Google, Apple, or Facebook. To disconnect hexodic from your Facebook account, use Facebook’s Settings › Apps and Websites.
Related
- Want to remove specific data but keep your account? See delete your data.
- Full detail on what we collect and why: privacy policy.